1. How do I recover my password?
- Click “My Account” at the footer of the page then click on “Lost your Password”. Follow the prompt and you should receive an email with a link to reset your password
2. What are the shipping options?
- FedEx, UPS and USPS for additional cost savings. Please be advised that freight prices are live rates based on the current market rates.
3. What do I do if I never received my order?
There two ways to communicate with a support team member.
- Select “Contact Us” Page and submit form
- Send email to info@seacoastbankassociatestore.com forwarding your order confirmation and briefly explaining the circumstances. One of our support team members will be more than happy to assist.
- If order tracking shows “Delivered,” Seacoast Bank Associate Store is not liable for any for any lost or stole packages.
4. When will I receive my order?
- Our general lead time for most products is 12-15 business days (2-3 weeks) plus additional transit time. Shipping within Florida is mostly 1-3 business days barring any unforeseen delays. Due to worldwide COVID-19 pandemic some delays may occur.
5. How do I make sure I order the right size?
- Each apparel item has a Specifications sheet (PDF) which will give additional sizing and fitting information per item.
6. What if the product isn’t the perfect size for me?
- We ask that you please double check sizing of each product prior to ordering as stated on FAQ #5. If a product doesn’t fit, and you have not used it, you may return it using your best shipping method. Return policy for apparel only is as followed – 15 calendar days from the day you receive your items. Be advised that your returned order might be subject to a 7% restocking fee. If an item is purchased using a credit card, the credit card used will be refunded. If an item is purchased using a “new hire voucher” only a store credit will be provided in the form of a code for the amount used with voucher. Any item (ex. tumblers) that is custom decorated or personalized is a none returnable none refundable item.
7. Can I make changes to an order already placed?
- We request that within the first 12 hours of the order if a mistake is found the customer immediately reach out to info@seacoastbankassociatestore.com so that we can cancel the previous order and assist with getting the right product out.
8. Can I ship to multiple addresses?
- If you want to ship to separate addresses, you must place separate orders.
9. How do I update my billing/shipping address or other account information?
- Click on “My Account” located at the bottom of the home page then click “Update my Information.”
10. What is an “on demand” item?
- This is for a special request for an item or group of items that are not on the site or if there is an item that requires special attention on delivery.
11. What are the suggested browsers?
- Chrome, Microsoft Edge, Internet Explorer
12. What is the tax policy?
- The sales tax percentage varies from 6%-7% depending upon the county the item(s) is shipped to.
13. I have a special request, who can I contact for this?
- Please send an email to customer support at info@seacoastbankassociatestore.com or fill out our FORM on the site under the “Recommend an Item” tab.
14. What if my product arrives damaged?
- Returns are happily accepted, with shipping paid by us, if you find any of our products to be defective in any way – providing the product was not used.
- Please send an email to customer support at info@seacoastbankassociatestore.com
15. Can I keep my free gift if I decide to return a product?
- If we provide a gift with purchase, and you decide to return the product, you will be asked to return the “gift with product” in addition to your product.
16. What are Live Rates?
- Live rates are the current prices dictated by the freight company selected.